Collections and Delivery
We always aim to only deliver the highest quality of food that we can. Caviar is packed to order and we take deliveries twice a week of fresh truffles to ensure they are sent out in their peak. We endeavour to fulfil all orders as quickly as possible, but please bear in mind that with some produce there may be a short lead time. Please refer to product pages for more details or call us on 020 7223 3677.
Delivered as fresh as possible
All of our deliveries are sent out on a next day delivery with FedEx. All chilled items are sent out in temperature controlled polystyrene boxes with gel ice packs so that they arrive to you in the same immaculate condition they leave us in. One or more boxes may be sent if you have ordered a combination of frozen/chilled/ambient goods.
Once you have selected your products and gone through checkout you will receive an order confirmation. Please keep this email and order number for use in any correspondence with us. Once your order is dispatched you will receive a second email informing you of when it will be arriving. You will also receive an email from FedEx with all tracking details for your package. We accept all major credit and debit cards apart from American Express, and PayPal is also available. On occasion, payments may go through security and might get held up. It is usually a billing address or card detail error so please take time to check to ensure this does not happen.
Our collections office is in Battersea, and will be open Mon-Fri 9am-5pm excluding bank holidays. The collections address is 563-565 Battersea Park Road, SW11 3BL. Please always call us first to ensure somebody will be here to greet you and that your order is ready to collect. Clapham Junction is the closest Train Station and we are served by a number of bus routes. For those collecting by car, there is short term parking at the rear of our offices on Abercrombie St, SW11 2JB.
All standard deliveries are sent out with FedEx. This is to ensure packages arrive in the best possible conditions and are easily tracked.
The standard delivery option we offer is a next day pre 6pm delivery. Orders with this option will be delivered the following day as long as the order is placed before 1pm Mon-Thurs excluding bank holidays.
This delivery option is for next day deliveries arriving before 12pm. Orders with this option will be delivered the following day as long as the order is placed before 1pm Mon-Thurs excluding bank holidays.
This is for deliveries required for a Saturday and will be delivered before 6pm. Orders with this option will be delivered on Saturdays as long as the order is placed before 12pm on Friday. Please note orders placed on Friday with a standard delivery will be sent out on Monday for delivery Tuesday. Please be aware that we have a cut off time of 12pm in order to send out orders for next day delivery. Any order arriving after 12pm will be sent out the following day. Please refer to the table below for expected delivery times.
If you do order after this time and require the product the following day please contact us as soon as you can and we will do all we can to get the order out for you.
We are able to offer same day deliveries in Central London. These orders will be sent out with a courier or bike directly to you provided that we have stock of all items.
This delivery option is for European deliveries. These will be sent with FedEx International Priority. Please note that depending on the destination, orders may take up to 2-3 days and there may be an increased cost also.
Please take time and care to ensure that all delivery and contact details are entered correctly to help ensure orders arrive to you quickly and with no delays. All FedEx deliveries will require a signature and will not be delivered without one. If you do have to go out, please leave a note with permission for the driver to leave the package in a safe place. If there is nobody at home, a reattempt will be made the following day.
Please note that we cannot accept responsibility for the condition of goods received after more than 24 hours. If there are any queries on deliveries and collections, please contact us on 020 7223 3677 or [email protected]
|Order received||Monday - Thursday 9am:12noon||Friday 9am:12 noon||Saturday / Sunday|
|Normal delivery - £9.95||Next Day||Next Tuesday||Next Tuesday|
|Before 12pm - Next Day(UK) - £14.95||Next Day Pre 12||Next Tuesday Pre 12||Next Tuesday Pre 12|
|London Same Day* - £34.95||Same day||Same day or next day||Monday Morning|
|Saturday Delivery - £34.95||Saturday||Saturday||Next Saturday|
|Saturday Before 12pm - £39.95||Saturday 12pm||Saturday 12pm||Next Saturday 12pm|
|Europe Express - 1 | 2 days - £39.95||1 -2 Days||Next Week||Next Week|