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Availabilty
London Fine Foods specialises in those foods that are rarely available commercially. From the batch production methods, the artisan skills involved, the scarcity of the product. All these elements mean that we cannot always guarantee to stock what you wish for. Should you need to know if any of our gourmet foodstuffs are unavailable please phone 08456 439 121

Delivered to you in perfect condition
To ensure that your order reaches you in perfect condition, chilled goods are sent in a sealed thermo container (reusable) with ice packs. Frozen foods are sent in a thermo container with ample ice cartridges or dry-ice. This is very best way to send frozen foods because there is absolutely no increase in temperature. Perfect food, perfectly delivered.  With all products packed with dry ice, please follow the instruction on the container. The protective packaging is for your safety, hence please follow the instructions included in the packaging. Please note that we do not make any profit from our packaging or delivery costs.

Ordering Process
When you place your order the debit or credit card or Paypal account used will charged for the amount of the order. Sometimes, for security reasons, orders are placed 'on hold' because the card used has failed to meet the security check. Usually this is because of an error in address or card number, but we will phone you within 24hrs if this happens so as to confirm the details of the transaction.

Alternatively if you wish to collect your items, you can come to our premises in Battersea, SW11  saving on packaging costs, if this is more convenient to you. Please contact us on 08456 439 121 for more details.

Dispatched Order
Once your order has been dispatched from our warehouse, you will receive an Order Dispatched confirmation email. This email is confirmation that the products that you have purchased from London Fine Foods and that your order has been dispatched to you. Once you have received your 'order dispatched' confirmation email, you can expect your order to normally arrive within 24 hours. 

Tracking your order
If you have chosen the Courier delivery service you will receive a tracking number for your consignment. With this you will be able to contact the carrier directly and get a more accurate and up to date expected delivery timeof your package. Please ensure that you include a contact phone number when placing your order.

Receiving your order
The recipient must ensure that there will be somebody to sign for your delivery at the delivery address that you specified, at the time you have requested. If for any reason you are unable to be at your residence during the proposed delivery timeframe, please leave a written note with instructions of a safe place for the courier to deposit the package. We cannot take responsibility for orders that are sent back to the delivery depot if the customer is not available to take receipt of the package. 

Types of Delivery methods

Overnight Courier Delivery: £9.95
Our Normal Delivery option means delivery of your order the following working day, as long as your order is placed before 12 noon between Monday to Thursday (excluding bank holidays). The order is generally sent out to be delivered on the following day however this may be delayed when an item is not in stock. The charge is relative to the courier service used and not directly related to delivery on the following day. Orders for Northern Ireland, the Isle of Man/Wight or The Channel Islands will be charged at European Rates (£39.95) as the items must cross open water therefore incurring an extra courier charge.

Overnight Courier Delivery Before 12pm: £14.95
If you wish for your order to arrive before midday the next working day, and you order has been placed before 12 noon Monday - Thursday, please select this option at the delivery option page upon checkout.

Saturday deliveries (before 12pm and up to 5pm)
Orders received between 1pm on Thursday and 1pm on Friday can be delivered on Saturdays up to 5pm for a charge of £34.95. If requested, you can have the item delivered before 12pm for a charge of £39.95. The rates are set by the courier company.

Same Day (London only) delivery: £34.95
We can also courier the product to you within normal working hours (Usually within 1 hour for urgent orders) if you live within central London. Orders must be received by 1pm on the day the delivery is required (orders for this option can't be placed after 1pm on Fridays or during weekends and bank holidays). If this service is required and the order is to be sent to another destination (like a jet or yacht) outside Central London, please call us for a quote.

Same Day (UK only)
Upon request we can arrange a Same-Day courier, or place you package on a bike/in a taxi. Please call for more details.

Europe Express
For all orders outside the UK (within Europe), the order will be sent Economy Express and will take 1 - 2 days to arrive. Please call for more information.

Please note: We also offer a 24h service for special orders throughout Central London and the Home Counties, and can deliver at any time if required. Please call +44 7939 015 748 outside normal working hours. If an order is placed after 1pm it will be processed the following day. Orders received on a Thursday after 1pm, on Friday or over the weekend, your order will be processed on the following Monday with delivery on Tuesday. If you place your order after 1pm on Thursday or up to 1pm on Friday and wish to receive your order before Tuesday, please select one of the Saturday delivery options.

Please ensure that the delivery address is clearly stated in the placed order and that you are at the delivery address to receive your order. Goods that are returned to depot because of you failure to receive them will be charged for. Care must be taken with the dry-ice packaging for frozen foods, please follow the instructions on the packaging. All postage deliveries are sent recorded. On placing you order you are agreeing to our terms and conditions.


Normal FedEx Courier Delivery Schedule as follows:

Order
received

Monday - Thursday 9am:12noon

Friday 9am:12 noon

Sat/ Sun

Normal
delivery
£9.95

Next Day

Next Tuesday

Next Tuesday

Before 12pm
Next Day(UK)
£14.95

Next morning

Next Tuesday

Next Tuesday

London
Same Day*
£34.95

Same day

Same day or next day

Monday Morning

Saturday
Delivery
£34.95

Saturday

Saturday

Next Saturday

Saturday
Before 12pm
£39.95

Saturday 12pm

Saturday 12pm

Next Saturday 12pm

Europe Express
1 - 2 days
£39.95

1 - 2 Days

Next Week

Next Week

 

*:Central London only, via courier. Please call for other destinations

 

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